Frequently Asked Questions

How do I merge an archived record with an active record?
Select the My Employees tab Select View Archived Employees Search by employees last name or the archived employee ID to obtain the archived ...
Tue, 10 May, 2016 at 11:30 AM
How do I manually batch update completion records?
1.  Select the Manage Enrollments Tab 2.  Expand the Enrollment Record Filters 3.  Select Filter Records by Status, Job Title or Location 4.  Click S...
Tue, 10 May, 2016 at 11:31 AM
Can I use my toolbars while I am utilizing the Motive LMS?
No. It is recommended to disable all toolbars in a browser prior to accessing the Motive LMS. Toolbars may inhibit function calls required between t...
Tue, 10 May, 2016 at 11:31 AM
Do I need the latest version of Adobe Flash Plug-in?
Yes. While the Flash Plugin is not required for the Motive LMS itself to operate correctly, it is required for some of the courseware components. ...
Tue, 10 May, 2016 at 11:32 AM
Will the Motive LMS work in Google Chrome?
Yes. The Motive LMS works in Google’s Chrome, however, Chrome is often updated and  as a result prevents Motive Learning from being able to guarante...
Tue, 10 May, 2016 at 11:32 AM
How do I clear my cache?
  Internet Explorer Select Tools Select Internet Options Click Browsing History Click Delete Click Delete Temporary Files and Cookies ...
Tue, 10 May, 2016 at 11:32 AM
How do I enbable Cookies?
Instructions for enabling Cookies depend on your browser version.   Access HELP from your browser menu and search Cookies or search the internet for...
Tue, 10 May, 2016 at 11:33 AM
How do I install Adobe Reader?
  Adobe Reader is required to view PDF files.  To upload the latest version of Adobe Reader go to: http://get.adobe.com/reader/ If your company requir...
Tue, 10 May, 2016 at 11:33 AM
Why does my screen tell me to CLICK HERE when trying to view a course?
  The CLICK HERE message means the system has detected a Pop-Up Blocker.  Contact your IT department to disable the Pop-Up Blocker or follow the directio...
Tue, 10 May, 2016 at 11:35 AM
Why does video not play?
  Modern browsers can play video without the presence of 3rd party plugins. The Motive LMS supports H.264 (MPEG-4) files for video playback in publis...
Tue, 10 May, 2016 at 11:36 AM