MotiveLMS Frequently Asked Questions

Why do videos not play in the course?
  Modern browsers can play video without the presence of 3rd party plugins. The Motive LMS supports H.264 (MPEG-4) files for video playback in published tr...
Tue, 26 Jan, 2021 at 2:45 PM
How to remove a PDF or Document that is attached to a User’s Enrollment
To remove a PDF or Word Document from a User’s enrollment, first access the Course Enrollment from the User’s Account.   On the Course Enrollment Page, scro...
Wed, 27 May, 2020 at 2:42 PM
How to attach a scanned document to an LMS Record
To upload a Document or PDF to an LMS record, access the record that the document needs to be attached Scroll to the Attachments area of the page. Select Up...
Wed, 24 Jun, 2020 at 6:12 PM
Embedded vs. Windowed Courses
Courses that are set to Windowed will be deployed via a pop-up window.  Courses set to Embedded will deploy in the same window as the LMS.  Courses set...
Tue, 23 Jun, 2020 at 1:59 PM
How to create a Training Event
When an Instructor Led course type (ILT) is created it can be set to be associated to training events if desired. This value will allow the course content t...
Wed, 24 Jun, 2020 at 4:01 PM
How can I see all the courses an employee has been enrolled into?
To see a complete list of all the course enrollments an employee has ever received, follow these steps. Select the Reports tab Select Training Reports...
Wed, 24 Jun, 2020 at 1:59 PM
How to add my training event to my electronic calendar
To download a calendar file from the MotiveLMS for a specific training event, first go to your Home Page or your My Enrollments page.  Select the View but...
Wed, 24 Jun, 2020 at 4:01 PM
What is the difference between an Embedded course and a Windowed course?
With more courses being taken on mobile devices, we have discovered that in some cases having multiple tabs open on a mobile device can cause issues. Someti...
Wed, 24 Jun, 2020 at 4:01 PM
How are matrices created?
System Administrators are the only users that can create a Matrix.  Matrices are created and updated under the Manage/Organization menu. 
Wed, 24 Jun, 2020 at 5:50 PM
How to merge two Active Employee Records when enrollments exist
Select the Manage Enrollments tab Search by the records requiring the accounts merge  Expand the Batch Update Enrollment Records section of this page Cl...
Thu, 25 Jun, 2020 at 2:29 PM