MotiveLMS Frequently Asked Questions

How do I merge Two Accounts when enrollments do not exist in each account?
Select Active Users under the Manage tab Search by employee records required for merging  Copy the User ID you want to maintain and Archive that record  ...
Thu, 25 Jun, 2020 at 2:26 PM
How do I manually batch update completion records?
Select the Manage Tab Select the Not Attempted link under the Enrollments Column. Filter Records by Status, Job Title or Location/User Group if needed....
Wed, 27 May, 2020 at 2:35 PM
Can I use my toolbars while I am utilizing the Motive LMS?
No. It is recommended to disable all toolbars in a browser prior to accessing the MotiveLMS. Toolbars may inhibit function calls required between the LMS...
Wed, 27 May, 2020 at 1:51 PM
Do I need the latest version of Adobe Flash Plug-in?
Yes. While the Flash Plugin is not required for the MotiveLMS directly to operate, it may be required for some of the courseware components. To downl...
Wed, 27 May, 2020 at 2:38 PM
Will the MotiveLMS work in all browsers?
Yes. The MotiveLMS works in most modern browsers.
Wed, 27 May, 2020 at 1:52 PM
How do I clear my cache?
Selecting Ctrl+Shift+Del while in most browsers will provide access to clear the browser cache. Individual browser steps are listed below. Internet Expl...
Tue, 26 May, 2020 at 2:29 PM
How do I enbable Cookies?
Instructions for enabling Cookies depend on your browser version.   Access HELP from your browser menu and search Cookies or search the internet for...
Tue, 10 May, 2016 at 11:33 AM
How do I install Adobe Reader?
  Adobe Reader is required to view PDF files.  To upload the latest version of Adobe Reader go to: If your company computer r...
Wed, 27 May, 2020 at 2:37 PM
How do I report and issue about a course or the system?
  For questions regarding training content, contact your Manager or Supervisor.
Wed, 27 May, 2020 at 2:53 PM
Why does my screen tell me to CLICK HERE when trying to view a course?
  The CLICK HERE message means the system has detected a Pop-Up Blocker.  Contact your IT department to disable the Pop-Up Blocker or follow the directio...
Tue, 10 May, 2016 at 11:35 AM