MotiveLMS Frequently Asked Questions

How do I manually batch update completion records?
Select the Manage Tab Select the Not Attempted link under the Enrollments Column. Filter Records by Status, Job Title or Location/User Group if needed....
Mon, 19 Jun, 2023 at 10:41 AM
Can I use my toolbars while I am utilizing the Motive LMS?
No. It is recommended to disable all toolbars in a browser prior to accessing the MotiveLMS. Toolbars may inhibit function calls required between the LMS...
Wed, 27 May, 2020 at 1:51 PM
Will the MotiveLMS work in all browsers?
The MotiveLMS works in the most up to date versions of Chrome, Mozilla Firefox, Edge, and Apple Safari on MAC
Mon, 19 Jun, 2023 at 12:28 PM
How do I clear my cache?
Selecting Ctrl+Shift+Del while in most browsers will provide access to clear the browser cache. Individual browser steps are listed below. Edge Select...
Mon, 19 Jun, 2023 at 12:54 PM
How do I enable Cookies?
Instructions for enabling Cookies depend on your browser version.   Access HELP from your browser menu and search Cookies or search the internet for i...
Mon, 19 Jun, 2023 at 12:55 PM
How do I install Adobe Reader?
  Adobe Reader is required to view PDF files.  To upload the latest version of Adobe Reader go to: http://get.adobe.com/reader/ If your company computer r...
Wed, 27 May, 2020 at 2:37 PM
How do I report a issue about a course or the system?
  For questions regarding training content, contact your Manager or Supervisor.
Mon, 19 Jun, 2023 at 12:56 PM
Why does my screen tell me to CLICK HERE when trying to view a course?
  The CLICK HERE message means the system has detected a Pop-Up Blocker.  Contact your IT department to disable the Pop-Up Blocker or follow the directio...
Tue, 10 May, 2016 at 11:35 AM
Why do videos not play in the course?
  Modern browsers can play video without the presence of 3rd party plugins. The MotiveLMS supports H.264 (MPEG-4) files for video playback in published tra...
Sun, 11 Jun, 2023 at 9:46 AM
How to remove a PDF or Document that is attached to a User’s Enrollment
To remove a PDF or Word Document from a User’s enrollment, first access the Course Enrollment from the User’s Account.   On the Course Enrollment page, scro...
Mon, 19 Jun, 2023 at 12:59 PM